Customer Support

 

Payment 

 

Payment can be made by Money gram, Western Union and Bank transfer. 

 

To make your purchase from Kabayanihan Online Store is easy as possible we offer a wide range of payment options. We also accept payments thru credit card & PayPal other than Bank transfer via Western union and Money gram. For Bank transfer please contact us for more details.

 

When placing an order, your billing address must correspond to the address of your credit card otherwise we will not be able to process your order.

 

All transactions are secured, the website is provided with an SSL encryption system to protect personal and payment data. We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. We will not collect and personally identifiable information ( e.g. name, address, telephone number and e-mail address), also referred to herein as "personal information", about you unless you provide it to us voluntarily

 

All merchandise will be shipped after funds have cleared.

 

A restocking fee of 5% will be accessed for purchases made and cancelled after processing.

 

 

Shipping

 

Orders may take from 7 to 14 days to process. Once your order is processed you will receive email notification with shipment tracking number. All delivery standards begin when you receive this email. If order is placed after 3:00 PM on Thursaday or on the weekend, the earliest it will ship is o Sunday or Monday.

 

Privacy Policy

 

Kabayanihan Koop Online Store is committed to protecting our site visitors & customer’s privacy. Contact information including an email address, telephone number, address, etc. which is provided by the user is used solely for the use of Pellet Pros and will not be sold or passed on. Financial information including credit card numbers, expiration dates and billing address are used solely to bill the customer for their order. This information is needed for us to process and fulfill your chosen order. We will use your email address to send your order status notification. If any problems arise with the fulfillment of yours we will contact you via email.
 

​Returns & Refunds

ITEM  MUST BE RETURNED WITHIN:    7 DAYS  (see POLICY ON RETURN) on the menu

 

REFUND WILL BE GIVEN AS:  merchandise credit

Return Policy details: If the items are not as described, we will offer a Merchandise Credit. In most cases this will be minus shipping and charged fees, although if it was a blatant mistake by us we'll pick up everything . Bottom line, we want you happy!

 

If you received the wrong product from Aaliyah-rrhb.com, or it arrives defective or damaged in transit, please send us email or call us on the information presented in Contact Us, as soon as possible. We will make sure that the situation is resolved for you.



How Do I Place an Order?

Place an Order Online

 

Step 1: To place an order, browse our catalog of products, select the product you are interested in, and click "ADD TO CART" and click "size" of your choice.

Step 2: Choose a shipping address where you want your order sent and a shipping method.

Step 3: Select a way to pay for your order. 

Step 4: Review and submit your order. You will be asked to verify your billing, shipping, and payment information. You will also have the ability to review the items and shipping details of your order.

 

The Process After an Order is Submitted

 

We will e-mail confirmation of your order to your e-mail address of record. This is the same e-mail address that you will use to log into our site to access your account information. We will notify you by e-mail when your order has shipped by our selective courier partner.

 

Can I cancel my order?

 

Cancellation must be requested before the item has been shipped. We typically processed the order within 24 hours and shipped the item within 24-48 hours. After the item has been shipped, the order cannot be cancelled.

 

How do I cancel an order?

 

Please contact our customer service via email within 24 hours of purchasing. But please be advised that sometimes the items are shipped within 24 hours after the placement of the order, depending on the time you place the order – the closer to the parcel pick-up time (by shipping companies), the faster the items are shipped.

 

Inaccuracies send corrections

 

We aim too keep your personal data accurate and up to date. If you become aware of errors please contact us by clicking on the Contact Us" link in the menu.